Frequently Asked Questions
General
How can I reset my password?
Forgot your password? Click here to reset it. If you forgot your password and need to reset it to access your account, visit the link above and provide your e-mail address. We will then help you acquire a new one by emailing you a personalized link
Can I register if I don't have an email address?
Our system requires that every user have a unique email address. If you do not have an email address or if you would like to register someone who does not have an email address, please contact us at 650-324-3244 or 1-888-557-6788 for assistance.
My class starts tomorrow and I haven't received any emails from you.
To ensure that our emails are not filtered into your spam folder, please add info@egwellness.com to your address book. If you sign up for the GMF course, we will be sending you important information about what to wear, what to bring, and how to see your before and after posture pictures. If you sign up for the newsletter, please also ensure that info@egwellness.com is added to your address book to receive your subscription.
What are your cancellation and return policies?
Please click here to review our cancellation, sales and return policies for products and services.
For GMF students
When do I need to fill out my online intake form?
To serve you better, we ask that you complete the online intake form as soon as you can. Once we receive your information, the teacher will have more time to review your health history.
Can you just email me an intake form?
To serve you better and save paper, we ask that you complete the intake form using our online system. This way, we will be able to receive your information instantly and the teacher will have more time to review your health history.
How do I fill out the online intake form?
- If you have not yet created an account with us, click here to create an account.
After you register, you will receive an email confirmation that gives you a temporary password with a one time login. Click the link to go to your new account.
Once inside your new account, you can change your password.
To start the intake form, click the Edit tab.
Please complete all five sections (labeled Part 1-Part 5 at the top) of the intake form before your appointment or group course. Be sure to click Save at the bottom of each section.
- If you have already created an account with us, simply log in and click the Edit tab.
Complete all five sections (labeled Part 1-Part 5 at the top) of the intake form before your appointment or group course. Be sure to click Save at the bottom of each section.
How does the body map work (Part 5 of 5 of the intake form)?
Simply click any part of the body to place a red X, which will indicate your pain points. To remove an X, click the center of the X. Please note that some Internet Explorer users have experienced problems with the body map, so we recommend using Google Chrome, Mozilla Firefox or Safari with our website.
How do I view my before/after posture photos?
Please log into your account and scroll down. Your pictures automatically display in a side by side format for easy comparison.
Alumni Membership, Online Workshop Videos and Joining Q&A Sessions
I want to sign up for more alumni workshops but the system won't let me.
Members can be enrolled in up to two workshops at a time. This is to ensure fairness in registration and accurate participant counts. After the workshop ends, you will be able to sign up for another one.
When signing up for an alumni workshop, it asks for my credit card info. Do I have to input my credit card info? Am I going to be charged?
If you are a member, all alumni workshops are free. Please leave the credit card fields blank and choose the $0.00 payment option. You will not be charged for the workshop.
The confirmation email says I paid $35. I'm a member - did my credit card get charged?
If you did not enter your credit card information, then you did not get charged. The $35 charge simply indicates the general cost of the alumni workshop, which is embedded in the receipt.
How do online Alumni Workshops work?
Each online workshop consists of a high-definition recording of a workshop topic and a 30 minute Question and Answer session. The specific times listed on the Alumni Workshops page refer specifically to the Q&A session. The recorded video will be available for you to view for seven days before and seven days after the Q&A session, as many times as you wish, at your leisure.
Everyone in the GMF Alumni Membership program will automatically be emailed a link to the high-definition recording, but only those who are registered for the event will be invited to the Q&A session.
We use Webex to deliver the Q&A session, which an online conferencing system. We HIGHLY recommend reviewing your system requirements and joining a test meeting before the Q&A to avoid technical difficulties. To participate, you will need a computer with access to the Internet.
Click here to view WebEx system requirements.
Click here to join a test meeting.
Click here for the WebEx Video Tutorial.
I can't join the online Q&A
We use an online conferencing system called Webex to administer the Q&A sessions. If you need any help connecting to the Q&A, please contact technical support at 866-229-3239. They will be able to assist you in joining the online event.
"Help! I can't play back the video recording!"
We record our workshops in high-definition (HD) but the player we use should adjust the video quality to your relative connection speed. If the video does not play a few seconds after you click "play", the problem is likely due to a slow internet connection.
Videos may be slow to load using:
-analog / dial-up (60 kilobits per second)
-DSL
-satellite internet
Fast internet connections are ideal for watching videos, such as:
-cable internet (25 megabits per second)
-fiber-optic (100 megabits per second)
If you have a slow internet connection, you may need to wait for the video to load. If you are using wireless internet, try moving to a different location within your home or area where you have three or more bars.
To test your internet speed: http://speedtest.net/
If it is slower than 20 Mbps, please be patient while the video loads.
Starting & Stopping the Video
You can stop and start the video at any time, and watch the video as many times as desired. You can also click anywhere along the timeline at the bottom of the video player to jump to that point in the video. Please be patient while the video loads.
As the video plays, the "time marker", play/pause button, volume settings, etc. disappear. If you move your mouse over the video, they will re-appear at the bottom. You will notice a long bar at the bottom of the video. The dark grey shows the portion of the video you have not watched yet. The white part, or the "time marker" shows you where you are currently in the video and how much you have already watched. To change your spot in the video, simply click elsewhere on the line. You will also notice the video's length at the right side of the bar.
When will I get the access codes for the Q&A?
We will email you access codes and a link to the meeting room 48 hours before the Q&A. To ensure you receive it, please make sure your email address is spelled correctly in your account and add info@egwellness.com to your email address book.
